POSITION SUMMARY 

Under the direction and supervision of the Member Engagement Manager and in accordance with the mission and purpose of the YMCA, the Member Service Representative is responsible for the successful daily operations of the Member Service Desk, troubleshooting membership operations, and following the YMCA’s mission and standards. The job will also involve assisting with member requests and maintaining positive interactions with members. He/she will complete all other duties and projects as assigned or required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Possesses an understanding of and be able to perform all responsibilities of the member service representative, ensuring that all members are taken care of. 

2. Thoroughly understands the YMCA policies, literature, and program information. 

3. Understands and utilizes the membership database with the ability to process transactions. 

4. Exhibits, understands and follows all Hamilton Area YMCA Member Service Desk policies and procedures including sub policies. 

5. Ability to work in collaboration with cross-functional teams to achieve desired results. 

6. Answers questions and makes responsible decisions for the member service representatives following all policies of the YMCA. 

7. Knowledgeable of the tasks that need to be completed at the front desk for member service representatives to be sure that they are working during their shift. 

8. Uncovers opportunities to upgrade members and/or to introduce members to other offerings available to them. 

9. Performs all duties in a safe and efficient manner. 

10. Performs other related duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs. 

11. Represents the Hamilton Area YMCA in a manner that conveys professionalism, confidentiality, courtesy, fairness, personal integrity, and respect for others. 

QUALIFICATIONS 

A. EDUCATION AND/OR EXPERIENCE 

• High School Diploma required 
• Must be at least 18 years of age 
• Working knowledge or the ability to learn Membership Database 
  

B. SKILLS AND ABILITIES 

• Working knowledge of YMCA policies 
• Excellent communication skills 
• Excellent customer service skills 
  

REQUIRED COMPETENCIES 

1. QUALITY & PRODUCTIVITY 

Provides high quality services, processes and programs while consistently seeking ways to improve outcomes and enhance the organization. Meets or exceeds goals and objectives and consistently engages in productive work effort requiring minimal direction from manager. 

2. PROFESSIONALISM 

Demonstrates self control by maintaining composure in difficult situations; deals calmly and effectively with stressful situations. Projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the organization. 

3. ACCOUNTABILITY 

Demonstrates a commitment to the position and accepts responsibility for personal actions. Comes to work on time and ready to work. 

4. COLLABORATION & TEAMWORK 

Supports a positive team environment in which employees participate, respect and cooperate with each other to achieve desired results. Builds and sustains cooperative working relationships and demonstrates a positive attitude in work assignment and interaction with others. 

5. COMMUNICATION 

Expresses self in a knowledgeable, coherent, and professional manner. Works to resolve conflict and promotes an open and honest environment for feedback and constructive criticism. 

6. LEADERSHIP 

Provides direction and motivation and sets an example through open communication and modeling best practices. Provides appropriate advice, on-going feedback, support and resources to improve effectiveness of individuals and departments. 

7. CUSTOMER FOCUS 

Dedicated to meeting the expectations and requirements of customers. Consistently acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. 

Location: JKR 

Hours: Mondays and Wednesdays 4:00-8:00 p.m. and Mondays 5:00-9:00 p.m.

Rate: $15.92

Interviews for the 2025/2026 school year will begin on July 7, 2025.

Under the direction and supervision of the Site Supervisor and in accordance with the mission and purpose of the YMCA, the Site Assistant is responsible for assisting the Site Supervisor in the management, supervision, and program planning for a group of children between the ages of 5 to 12 in accordance with the YMCA guidelines and state licensing requirements.  Direct supervision of children is the primary function of this position.

 Essential Duties and Responsibilities

1. Assists in the planning and implementation of the daily program under the direction of the Site Supervisor.
   

2. Assists in the planning and preparation of the creative learning environment, establish centers of interest, and prepare needed materials and supplies.
   

3. Supervises individual children or groups of children in accomplishing specific tasks or activities.
   

4. Demonstrates the ability to set and maintain limits for children using positive reinforcement.
   

5. Treats children with dignity and respect.
   

6. Maintains a professional attitude and loyalty to the staff and principles of the YMCA.
   

7. Helps with general housekeeping tasks such as cleanup, snacks, and general orderliness of the site both inside and outside (i.e. litter and equipment).
   

8. Attends all required staff training.
   

9. Maintains accurate timesheets and turn in to the Site Supervisor according to the payroll schedule.
   

10. Maintains communication with Site Supervisor, and if necessary, the Director of Off-Site Child Care Services.
    

11. Provides assistance to the site supervisor in any other appropriate ways.
    

12. Performs all duties in a safe and efficient manner.
    

13. Performs other related duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
    

14. Represents the Hamilton Area YMCA in a manner that conveys professionalism, confidentiality, courtesy, fairness, personal integrity, and respect for others.

 Qualifications 

1. Education and/or Experience
   • Must be at least 16 years of age
   • Must be undergoing professional preparation to be a leader of young children or have experience working with children
     
2. Skills and Abilities
   • Must have a warm, friendly, assertive personality and be sensitive to the feelings and needs of others
   • Must be able to relate well to children and be willing to fulfill responsibilities in accordance with program goals
     

    

   REQUIRED COMPETENCIES 

   QUALITY & PRODUCTIVITY
   Provides high quality services, processes and programs while consistently seeking ways to improve outcomes and enhance the organization. Meets or exceeds goals and objectives and consistently engages in productive work effort requiring minimal direction from manager. 

   PROFESSIONALISM 

   Demonstrates self control by maintaining composure in difficult situations; deals calmly and effectively with stressful situations. Projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the organization.

   ACCOUNTABILITY
   Demonstrates a commitment to the position and accepts responsibility for personal actions. Comes to work on time and ready to work.

   COLLABORATION & TEAMWORK
   Supports a positive team environment in which employees participate, respect and cooperate with each other to achieve desired results. Builds and sustains cooperative working relationships and demonstrates a positive attitude in work assignment and interaction with others.
   

   COMMUNICATION

    Expresses self in a knowledgeable, coherent, and professional manner. Works to resolve conflict and promotes an open and honest environment for feedback and constructive criticism.

   LEADERSHIP
   Provides direction and motivation and sets an example through open communication and modeling best practices. Provides appropriate advice, on-going feedback, support and resources to improve effectiveness of individuals and departments.

    CUSTOMER FOCUS
   Dedicated to meeting the expectations and requirements of customers.  Consistently acts with customers in mind.  Establishes and maintains effective relationships with customers and gains their trust and respect.

Program hours:

Before School
7:00 a.m. – 9:00 a.m.

After School
3:15 p.m. – 6:00 p.m.

Before School - $17.00 per hour
After School - $16.00 per hour

• All applicants must be 18 years or older. 
• Experience working with School Age children preferred

QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE

• Must be a minimum of 16 years of age

CERTIFICATIONS

• Must hold a current CPR-Pro, AED, First Aid,
• YMCA Swim Lesson Instructor or WSI certifications are preferred

The Y will train interested candidates who meet basic swim requirements if not already certified!

Interested candidates should be enthusiastic and energetic, with strong interpersonal skills. We are looking for candidates who can work a variety of shifts with a variety of ages. 

Using a variety of tools and teaching techniques, swim instructors will work with small groups of students teaching swimming skills, basic water safety, and the YMCA core values.

Swim Instructors need to be proficient swimmers including free, back, breast, and know how to do dolphin kick.  If hired, Swim Instructors will need to complete training before they can start teaching on their own.

Location: JKR 

Hours: Hours vary classes typically run weekday evenings and weekends

Rate: $16-$17 pending experience